When purchasing headphones, customers may experience a rejection of their pre-listening request. Many will think that their rights have been violated or that the store is bad, but everything is not as simple as it seems at first glance. Why you can’t listen to headphones in the store – we learn from this material.
All headphones are sold in the store only in branded packaging, and each packaging is sealed with a factory seal and possibly even more than one (depending on the manufacturer). To open it, you will have to break the seal and, possibly, make cuts or tears. Naturally, it will lose its trademark and brand appearance. Do not forget that some brands make unusual and special packaging, the design of which will be necessarily violated upon opening.
The next buyer will refuse to buy these headphones, because few people want to understand why the packaging was opened and whether everything is in order with the device.
Headphone fitting room
Why not make special exhibition stands or even listening rooms? Such, for example, are available in the Doctor Head store. After all, it would be very convenient: come, listen to the models you like, choose and buy. This would help to relieve the employees in the sales area, and the buyer would be able to listen to several models of headphones at once.
It’s a good idea, but there are some serious nuances.
Violation of the rules of personal hygiene. We will learn more about this below.
Most likely, a separate employee will be required to help customers and to ensure the disinfection of the headphones. With a large flow of buyers, this will distract sellers. Do not forget that a sales assistant cannot devote a lot of time to one client, as other buyers are waiting for him.
Doctor Head is a store that specializes in musical equipment, so they can afford a whole listening room. For a store that sells almost all types of household appliances, making a separate display stand is not only expensive, but also simply unprofitable.
A store can sell dozens or even hundreds of headphone models. Placing them on stands will take up a lot of space that needs to be used for placing other equipment.
One of the most important reasons for refusal will be a violation of personal hygiene. Headphones, according to the legislation of the Russian Federation, do not belong to personal hygiene items. However, this does not mean that they cannot become a carrier of any disease. Remember the basic rule of using a toothbrush – never and under no circumstances should you use someone else’s toothbrush! This rule can be applied to headphones as well.
Ear cushions and speakers, when used regularly, collect a lot of dirt and can carry bacteria that can cause hearing problems. This is especially true for in-ear headphones. There have been many studies that report that headphones accumulate bacteria and fungi. You can learn more about this and how to properly care for your headphones in this article .
In order for an infection to occur with any infectious disease, long-term contact is most often needed. But if a person already has ear problems, abrasions or injuries in the ear canal, weakened immunity, then the risk of infection will be higher. There are also diseases that can be transmitted right here and now. These include diseases of the ARVI group – do not forget that the ears are closely connected with the throat and nose. Or, for example, there is a relatively rare but extremely serious disease – otomycosis (ear fungus).
It causes a number of unpleasant symptoms and will most likely require antibiotics to treat it. In order for the fungus to begin to develop, a combination of certain conditions and factors is needed, but one of the ways of its transmission is the use of objects common with a sick person. Therefore, even a single use of the earphone, on which there are fungal spores, can bring a lot of problems to a person. For the same reason, you need to be careful to let someone else listen to your headphones, and if you did, then the device should be processed.
In-ear headphones are inserted into the ear canal to a certain depth
It is logical to assume that the headphones can also be processed in the store, after the client has checked them and will not buy them. However, it has already been said above that this process will take a lot of time from the sales assistant, which other buyers may be waiting for. And most importantly, after processing, the headphones risk losing their presentation, after which it is unlikely that anyone will buy them.
What does the legislation say?
In the legislation of the Russian Federation there is no single regulation or separate rules governing the sale of headphones. Just as there are no clear instructions – you can try on the headphones in the store or not. Let’s try to briefly understand this, relying on some legislative acts.
We are looking at GOST 27418-87 “Household radio-electronic equipment. Terms and Definitions”.
From it, we learn that headphones belong to auxiliary devices intended for connection to household electronic devices.
Next, let’s take a look at the Decree of the Government of the Russian Federation No. 55 dated 01.19.1998.
It contains information about mandatory familiarization with devices that relate to technically complex goods.
At the request of the buyer, he must be familiar with the device and the operation of the goods, which must be demonstrated in assembled, technically sound condition. Products that do not require special equipment for connection are shown in a working condition.
We are looking at the ” List of technically complex goods” approved by the Decree of the Government of the Russian Federation No. 924 of November 11, 2022. Scrolling through the list, we learn that headphones are not technically complex devices.
Headphones are not a technically complex product. For full-fledged operation, they require additional special equipment – a phone or a player. Therefore, at first glance, the legal requirement for mandatory familiarization does not apply to them. The store, on a completely legal basis, can both allow and refuse to listen to your device.